Frequently Asked Questions

Explore our frequently asked questions by clicking on the below categories

Popular Questions

Delivery Questions

Product Info

Payment Info

How much do the Star Maps cost?

Are star maps come in 4 sizes, 3 sizes are printed in house using our specialised printers and our smaller size (A4) is sent digitally via Pdf.

A4 digital Download 21x 29.7cm (8.3×11.7 inch) £19.99

Physical Print 40x50cm (15.7×19.5 inch) £49.99 £34.99

Physical Print 50x70cm (19.6x.27.5 inch) £59.99 £44.99

Physical Print 60x90cm (23.6x 35.4 inch) £69.99 £54.99

To make the most out of the high pixel density and star software we highly recommend purchasing a premium print option to ensure the highest quality.

…Read more

How good is the quality?

Our star maps have unmatched picture quality with ultra high levels of detail. are star map posters are second to none, we boast the highest pixel density and accuracy in the industry, combined with vivid long lasting colours, guaranteed for 200 years.

Our printers are used throughout the art industry and we guarantee continued superb quality or your money back.

…Read more

Are the star map accurate?

Yes, our star maps are scientifically accurate and precise, thanks to our database consisting of millions of stars. Each star map is individually rendered with millions of pixels, each pixel is accurate in excess of 1/100th of a mm.

All maps are astronomically verified with NASA’s Astronomical Data Centre star catalogue and the European Space Agency’s database of stars to ensure our continued precision and accuracy.

…Read more

How do I make my star map poster?

You can create you star map poster on our product page.

On our product page simply choose you date, time and location and our astronomical software will create an incredibly accurate picture of the stars on your given information, in real time try it out here!

You can personalise your star map further with different colours, constellations, gridlines and much more!

…Read more

What sizes are the star maps?

We sell a variety of sizes, 3 physical prints and 1 smaller digital pdf. Our star maps are great value at our reduced rates below.

21×29.7cm (A4 digital file) £19.99

40x50cm (Physical Print) £49.99 £34.99

50x70cm (Physical Print) £59.99 £44.99

60x90cm (Physical Print) £69.99 £54.99

Postage is Free no matter what option you choose.

…Read more

How Much is Postage?

Postage is absolutely free for orders within the UK.

We don’t charge our customers any hidden cost’s whatsoever.

Special orders such as orders outside of the UK or next day delivery will incur additional cost’s in line with Royal Mails pricing structure.

If you want to order any of our frames, we include it all in the price so you wont be hit with any hidden cost’s at checkout. Simple and easy.

…Read more

How Much is Postage?

Postage is absolutely free for orders within the UK

We don’t charge our customers any hidden cost’s whatsoever.

Special orders such as orders outside of the UK or next day delivery will incur additional cost’s in line with Royal Mails pricing structure.

If you want to order any of our frames, we include it all in the price so you wont be hit with any hidden cost’s at checkout. Simple and easy.

…Read more

How long does delivery take?

We offer free delivery on all orders. All orders are dispatched before 4pm daily.
to ensure your order is sent same day please ensure you order before 3:30pm.
Orders are shipped with Royal Mail 1st class delivery as standard.

Sent within the UK – 1-3 working days
Sent outside of the UK – 2-6 working days

…Read more

Is the packaging discrete?

Yes, all our packages are sent in plain packaging, any branding our details of the package are housed within. Its completely safe to send as a surprise as the packaging will not give it away. Furthermore we will not send any invoices or receipts via post, this is done via email instantly instead.

…Read more

What if my package is damaged?

In the unlikely event your package comes damaged we will replace it free of charge guaranteed.

All our orders are shipped with the upmost care and sent in sturdy and secure packaging, If however you have received a faulty item please let us know via our Contact Form and we
will assist you as soon a possible.

…Read more

Can i Change my shipping address?

If you have entered an incorrect shipping address please get in contact with us as soon as possible and we can amend your new shipping address,

To change your address get in contact with us via our Contact Form and supply your order number and name.

…Read more

Do you send receipts?

We send our receipts via email, if you would like a printed receipt in your package please get in touch and we can supply one with your order free of charge.

…Read more

How big are the star map posters?

Are star maps come in 4 sizes, 3 sizes are printed in house using our specialised printers and our smaller size (A4) is sent digitally via Pdf.

A4 digital Download 21x 29.7cm (8.3×11.7 inch) £19.99

Physical Print 40x50cm (15.7×19.5 inch) £49.99 £34.99

Physical Print 50x70cm (19.6x.27.5 inch) £59.99 £44.99

Physical Print 60x90cm (23.6x 35.4 inch) £69.99 £54.99

To make the most out of the high pixel density and star software we highly recommend purchasing a premium print option to ensure the highest quality.

…Read more

What is the print quality like?

Picture The Stars offers incredible print quality and are star maps are unmatched quality. We offer incredible picture quality with ultra high levels of detail.
Are star maps are second to none, boasting the highest pixel density and accuracy in the industry. combined with vivid long lasting colours, guaranteed for 200 years.

We guarantee you will be amazed or your money back!

…Read more

Are the star map accurate?

Yes, our star maps are scientifically accurate and precise, thanks to our database consisting of millions of stars. Each star map is individually rendered with millions of pixels, each pixel is accurate in excess of 1/100th of a mm.

All maps are astronomically verified with NASA’s Astronomical Data Centre star catalogue and the European Space Agency’s database of stars to ensure our continued precision and accuracy.

…Read more

Do you sell picture frames?

Yes, we sell picture frames in 3 different sizes and in 3 different colours: White, natural wood and black. Our prices are listed below.

42x52cm picture frame suitable for our 40x50cm poster £19.99

52x72cm picture frame suitable for our 50x70cm poster £24.99

62x92cm picture frame suitable for our 60x90cm poster £34.99

Includes Free postage and a full fitting service.

…Read more

What are the adhesive strips?

Adhesive strips are an easier way to hang your poster or framed poster on the wall without the need for nails or screws, keeping you walls clean and in one piece.

The strips can be repositioned and freely moved without leaving marks or holes in your wall.

The strips are strong an can be used to securely fasten even our largest maps and poster frames.

…Read more

What colours are available for my poster?

We offer a wide range of colours and customisations with 9 vivid colours to choose from and a mixture of different background colours to mix and match.

Take a look at our vivid colour range on our product page.

…Read more

Do you sell digital star maps, and at what size?

Yes we do, we sell our A4 sized star maps for digital PDF download only, our larger sizes are sold as premium prints only to ensure there large pixel density and detail is retained.

If you would like a larger format digital download we may be able to help, get in contact with us via our Contact Page

…Read more

Can I order more duplicate copies of my star map?

You sure can, if you would like an identical version of your map then we charge a fraction of he original price.

The more you buy the better value we can offer you, for a full list of the prices please visit our Product Page and choose your chosen poster size and the amount of duplicate copies
you would like.

…Read more

Can you do custom orders for business/ events?

Our in-house team of artists and astronomers love custom orders. If your looking to create something unique for your business or event then let us know and our team of artist’s will be able to help make your order extra special.

Get in touch via our contact form and we can sort something out,  alternatively you can email and admin specifically at admin@pictutethestars.com

…Read more

Do you send physical receipts?

No, we do not send receipts  hysically, all our receipts are sent via email and can be printed from home in required.

If you do not have a printer at home and require a receipt in the post, simply let us know via our Contact Form and we can send one with your package, no problem at all.

…Read more

What payment methods do you have?

We accept all major credit and debit cards such as Visa, MasterCard, Maestro, American Express, JCB, Discover, Diners Club and union Pay.

We also accept Apple Pay and Google Pay.

…Read more

Can I cancel my order?

If you have ordered and decided to cancel your order you can do so as long as the order has not been shipped or dispatched.

You can always send the order back to us within 30 days for a full refund if you are unhappy with it for any reason, simply get in contact with us via our Contact Form.

…Read more

Do you have any coupon codes?

We regularly post coupon codes on our social media ages such as facebook and instagram, so be sure to follow the for updates and the newest deals.

Also email subscribers are sent unique regular coupons and discounts so ensure you sign up to out newsletter!

…Read more

Do you sell gift vouchers?

Yes, you can order a package specific gift voucher or an amount specific voucher.

If you would like the recipient to choose the details of the star map then why not give them a gift voucher, all gift voucher are sent via email.

To purchase a gift voucher send a message via our Contact Page, stating the amount or the package you would like to buy.

We also accept Apple Pay and Google Pay.

…Read more

Do you have bulk discounts?

If your looking to order in bulk then we can help, our team will insure your order is placed as a priority. If your looking to customise your order with your own unique brand or idea then let our artists and junior astronomers know and we can make your order extra special and at a competitive rate.

Get in touch via our contact form and we can sort something out, alternatively you can email and admin specifically at admin@pictutethestars.com

…Read more

I don’t see my confirmation email?

It is unusual to not receive an confirmation email straight away, it may have be in your junk folder? failing this please get in contact with us via our contact page and a member of our team will be in touch to resolve your query.

…Read more

Frequently Asked Questions

Explore our frequently asked questions by clicking on the below categories

Popular Questions

How much do the Star Maps cost?

Are star maps come in 4 sizes, 3 sizes are printed in house using our specialised printers and our smaller size (A4) is sent digitally via Pdf.

A4 digital Download 21x 29.7cm (8.3×11.7 inch) £19.99

Physical Print 40x50cm (15.7×19.5 inch) £49.99 £34.99

Physical Print 50x70cm (19.6x.27.5 inch) £59.99 £44.99

Physical Print 60x90cm (23.6x 35.4 inch) £69.99 £54.99

To make the most out of the high pixel density and star software we highly recommend purchasing a premium print option to ensure the highest quality.

…Read more

How good is the quality?

Our star maps have unmatched picture quality with ultra high levels of detail. are star map posters are second to none, we boast the highest pixel density and accuracy in the industry, combined with vivid long lasting colours, guaranteed for 200 years.

Our printers are used throughout the art industry and we guarantee continued superb quality or your money back.

…Read more

Are the star map accurate?

Yes, our star maps are scientifically accurate and precise, thanks to our database consisting of millions of stars. Each star map is individually rendered with millions of pixels, each pixel is accurate in excess of 1/100th of a mm. All maps are astronomically verified with NASA’s Astronomical Data Centre star catalogue and the European Space Agency’s database of stars to ensure our continued precision and accuracy.

…Read more

How do I make my star map poster?

You can create you star map poster on our product page.

On our product page simply choose you date, time and location and our astronomical software will create an incredibly accurate picture of the stars on your given information, in real time try it out here!

You can personalise your star map further with different colours, constellations, gridlines and much more!

…Read more

What sizes are the star maps?

We sell a variety of sizes, 3 physical prints and 1 smaller digital pdf. Our star maps are great value at our reduced rates below.

21×29.7cm (A4 digital file) £19.99

40x50cm (Physical Print) £49.99 £34.99

50x70cm (Physical Print) £59.99 £44.99

60x90cm (Physical Print) £69.99 £54.99

Postage is Free no matter what option you choose.

…Read more

How Much is Postage?

Postage is absolutely free for orders within the UK.

We don’t charge our customers any hidden cost’s whatsoever.

Special orders such as orders outside of the UK or next day delivery will incur additional cost’s in line with Royal Mails pricing structure.

If you want to order any of our frames, we include it all in the price so you wont be hit with any hidden cost’s at checkout. Simple and easy.

…Read more

Delivery Questions

How Much is Postage?

Postage is absolutely free for orders within the UK

We don’t charge our customers any hidden cost’s whatsoever.

Special orders such as orders outside of the UK or next day delivery will incur additional cost’s in line with Royal Mails pricing structure.

If you want to order any of our frames, we include it all in the price so you wont be hit with any hidden cost’s at checkout. Simple and easy.

…Read more

How long does delivery take?

We offer free delivery on all orders. All orders are dispatched before 4pm daily.
to ensure your order is sent same day please ensure you order before 3:30pm.
Orders are shipped with Royal Mail 1st class delivery as standard.

Sent within the UK – 1-3 working days
Sent outside of the UK – 2-6 working days

…Read more

Is the packaging discrete?

Yes, all our packages are sent in plain packaging, any branding our details of the package are housed within. Its completely safe to send as a surprise as the packaging will not give it away. Furthermore we will not send any invoices or receipts via post, this is done via email instantly instead.

…Read more

What if my package is damaged?

In the unlikely event your package comes damaged we will replace it free of charge guaranteed.

All our orders are shipped with the upmost care and sent in sturdy and secure packaging, If however you have received a faulty item please let us know via our Contact Form and we
will assist you as soon a possible.

…Read more

Can i Change my shipping address?

If you have entered an incorrect shipping address please get in contact with us as soon as possible and we can amend your new shipping address,

To change your address get in contact with us via our Contact Form and supply your order number and name.

…Read more

Do you send receipts?

We send our receipts via email, if you would like a printed receipt in your package please get in touch and we can supply one with your order free of charge.

…Read more

Product Info

How big are the star map posters?

Are star maps come in 4 sizes, 3 sizes are printed in house using our specialised printers and our smaller size (A4) is sent digitally via Pdf.

A4 digital Download 21x 29.7cm (8.3×11.7 inch) £19.99

Physical Print 40x50cm (15.7×19.5 inch) £49.99 £34.99

Physical Print 50x70cm (19.6x.27.5 inch) £59.99 £44.99

Physical Print 60x90cm (23.6x 35.4 inch) £69.99 £54.99

To make the most out of the high pixel density and star software we highly recommend purchasing a premium print option to ensure the highest quality.

…Read more

What is the print quality like?

Picture The Stars offers incredible print quality and are star maps are unmatched quality. We offer incredible picture quality with ultra high levels of detail.
Are star maps are second to none, boasting the highest pixel density and accuracy in the industry. combined with vivid long lasting colours, guaranteed for 200 years.

We guarantee you will be amazed or your money back!

…Read more

Are the star map accurate?

Yes, our star maps are scientifically accurate and precise, thanks to our database consisting of millions of stars. Each star map is individually rendered with millions of pixels, each pixel is accurate in excess of 1/100th of a mm.

All maps are astronomically verified with NASA’s Astronomical Data Centre star catalogue and the European Space Agency’s database of stars to ensure our continued precision and accuracy.

…Read more

Do you sell picture frames?

Yes, we sell picture frames in 3 different sizes and in 3 different colours: White, natural wood and black. Our prices are listed below.

42x52cm picture frame suitable for our 40x50cm poster £19.99

52x72cm picture frame suitable for our 50x70cm poster £24.99

62x92cm picture frame suitable for our 60x90cm poster £34.99

Includes Free postage and a full fitting service.

…Read more

What are the adhesive strips?

Adhesive strips are an easier way to hang your poster or framed poster on the wall without the need for nails or screws, keeping you walls clean and in one piece.

The strips can be repositioned and freely moved without leaving marks or holes in your wall.

The strips are strong an can be used to securely fasten even our largest maps and poster frames.

…Read more

What colours are available for my poster?

We offer a wide range of colours and customisations with 9 vivid colours to choose from and a mixture of different background colours to mix and match.

Take a look at our vivid colour range on our product page.

…Read more

Do you sell digital star maps, and at what size?

Yes we do, we sell our A4 sized star maps for digital PDF download only, our larger sizes are sold as premium prints only to ensure there large pixel density and detail is retained.

If you would like a larger format digital download we may be able to help, get in contact with us via our Contact Page

…Read more

Can I order more duplicate copies of my star map?

You sure can, if you would like an identical version of your map then we charge a fraction of he original price.

The more you buy the better value we can offer you, for a full list of the prices please visit our Product Page and choose your chosen poster size and the amount of duplicate copies
you would like.

…Read more

Can you do custom orders for business/ events?

Our in-house team of artists and astronomers love custom orders. If your looking to create something unique for your business or event then let us know and our team of artist’s will be able to help make your order extra special.

Get in touch via our contact form and we can sort something out,  alternatively you can email and admin specifically at admin@pictutethestars.com

…Read more

Do you send physical receipts?

No, we do not send receipts  hysically, all our receipts are sent via email and can be printed from home in required.

If you do not have a printer at home and require a receipt in the post, simply let us know via our Contact Form and we can send one with your package, no problem at all.

…Read more

Payment Info

What payment methods do you have?

We accept all major credit and debit cards such as Visa, MasterCard, Maestro, American Express, JCB, Discover, Diners Club and union Pay.

We also accept Apple Pay and Google Pay.

…Read more

Can I cancel my order?

If you have ordered and decided to cancel your order you can do so as long as the order has not been shipped or dispatched.

You can always send the order back to us within 30 days for a full refund if you are unhappy with it for any reason, simply get in contact with us via our Contact Form.

…Read more

Do you have any coupon codes?

We regularly post coupon codes on our social media ages such as facebook and instagram, so be sure to follow the for updates and the newest deals.

Also email subscribers are sent unique regular coupons and discounts so ensure you sign up to out newsletter!

…Read more

Do you sell gift vouchers?

Yes, you can order a package specific gift voucher or an amount specific voucher.

If you would like the recipient to choose the details of the star map then why not give them a gift voucher, all gift voucher are sent via email.

To purchase a gift voucher send a message via our Contact Page, stating the amount or the package you would like to buy.

We also accept Apple Pay and Google Pay.

…Read more

Do you have bulk discounts?

If your looking to order in bulk then we can help, our team will insure your order is placed as a priority. If your looking to customise your order with your own unique brand or idea then let our artists and junior astronomers know and we can make your order extra special and at a competitive rate.

Get in touch via our contact form and we can sort something out, alternatively you can email and admin specifically at admin@pictutethestars.com

…Read more

I don’t see my confirmation email?

It is unusual to not receive an confirmation email straight away, it may have be in your junk folder? failing this please get in contact with us via our contact page and a member of our team will be in touch to resolve your query.

…Read more

Still have questions? Let us know below…


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